Life Insurance Claims
Most life insurance claims with Phoenix can be processed after we receive:
If the deceased was insured by more than one Phoenix policy, you can write all the policy numbers on a single beneficiary statement and send only one copy of the death certificate.
The Beneficiary Statement includes instructions for completing and mailing the form to Phoenix. Once downloaded to your computer, the form can be filled out on screen, saved to your computer's hard drive and printed out for mailing to Phoenix.
If you have any questions about the amount to be paid or whether coverage is in force, please contact a claims representative at 1-800-814-3692.
Certification and Acknowledgement of Trust Agreement for Death Claim Settlement Certify the existence of a trust, as well as current trustees and/or successors, for use with death claims only.
The account earns a competitive interest rate, provides free check-writing privileges and guarantees the safety of the principal.2 A brochure explaining how the account works is mailed with the checkbook upon payment of a claim.
Most importantly, the Phoenix Concierge Account provides beneficiaries with time to carefully consider options for using policy proceeds. Those options may include investing in other financial products, such as mutual funds, life insurance or annuities.
Call us at 1-800-814-3692 if you have questions about the Phoenix Concierge Account or to speak to a claims representative.
More Claims Information
Determining the Beneficiary
What to Do if a Beneficiary is Deceased
If there is no contingent beneficiary, the benefits are paid to the policy owner or the owner's estate as outlined in the contract. If the beneficiary passed away after the insured but before benefits were paid, the benefits are payable to the beneficiary's estate. If benefits are payable to an estate, the court-appointed representative should complete the claimant's statement and provide us with a copy of the appointment document. Note: A death certificate for the deceased beneficiary is required.
What to Do if a Beneficiary is a Trust
What to Do if the Beneficiary is an Estate
Payment of Proceeds to Another Party
Collateral Assignment of Proceeds to a Creditor
For More Information
1When a policy benefit is less than $5,000, a check will be issued directly to the beneficiary.